Terms of Service

Last updated: 12/6/2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you ("User," "you," or "your") and Content Rabbit (the "Company," "we," "us," or "our"), concerning your access to and use of our AI-powered content management platform and related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms and any additional policies referenced herein, including our Privacy Policy.

2. Eligibility

You must be at least 18 and able to form a binding contract. You represent and warrant that you are not barred from using the Service under applicable law.

3. Licenses and Updates

  • License: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service (including APIs) for personal or internal business purposes. No ownership is transferred.
  • Updates: The Service evolves over time; we may release updates, require client updates, or change features without notice.
  • API Limits: We may apply technical or rate limits (e.g., request volume, payload size) and suspend or throttle access to protect the Service.

4. User Responsibilities & Content Rules

You are responsible for your account, credentials, and all activity under your account. You agree not to:

  • Use the Service for unlawful purposes or violate third-party rights
  • Upload or generate content that is illegal, infringing, harassing, hateful, exploitative, or otherwise objectionable
  • Upload images of others without permission or sufficient rights; no biometric data collection
  • Reverse engineer, scrape, or bypass access controls; interfere with security or availability
  • Use Outputs or the Service to train, fine‑tune, or improve competing models or services

5. Payments, Credits, Refunds, Subscriptions

Payments are processed by third‑party processors (e.g., Stripe). You authorize charges to your selected method. Prices may change.

Credits: All credits (including purchased credit packs and monthly plan allocations) expire at the end of each calendar month and do not roll over. Purchased credits are added to your balance immediately but expire at month-end along with your monthly allocation. Promotional credits may have shorter expirations and no cash value.

Monthly Expiration: All credits expire at the end of each calendar month regardless of when they were purchased or granted. This includes both subscription plan credits and one-time credit pack purchases.

Refunds: Except where required by law, fees are non‑refundable. First‑time purchases may be refundable within 24 hours if no credits were used. Service fees (e.g., up to 6%) may apply where permitted.

Subscriptions: Auto‑renew by default at then‑current prices until cancelled in account settings. Cancelling stops future renewals; no prorated refunds for the current term.

6. Third‑Party Integrations

You are responsible for connecting and managing third‑party accounts. Their terms govern those services. Availability and uptime for third‑party APIs are outside our control.

Platform Compliance:

7. Intellectual Property & Content Licenses

Ownership: Except Your Content, the Service (code, design, assets) is owned by us or licensors. Trademarks and notices must not be removed.

Your Content: You retain ownership. You grant us a worldwide, non‑exclusive, royalty‑free license to host, store, process, transmit, and display Your Content as needed to operate the Service and to comply with law.

Inputs/Outputs: You retain rights to your prompts (Inputs) and resulting outputs (Outputs). You are solely responsible for uses of Outputs, including legal compliance and third‑party rights. In addition, you grant Content Rabbit a non‑exclusive, perpetual, irrevocable, worldwide, royalty‑free, fully‑paid, transferable, sublicensable (through multiple tiers) license to use, copy, reproduce, modify, adapt, prepare derivative works from, translate, distribute, publicly perform, publicly display, and otherwise exploit Inputs and Outputs (in whole or in part) to operate, maintain, develop, improve, and promote the Service and our algorithms and AI models (including labeling, classification, moderation, and model training), and for marketing and promotional purposes.

Feedback: If you provide feedback, we may use it without restriction or attribution.

8. Moderation & Monitoring

We may (but are not obligated to) monitor, review, remove, or refuse Content or Outputs that violate these Terms. We may disclose information to comply with law or to protect rights and safety.

We may suspend or terminate access for violations. We are not responsible for user disputes; use User Content at your own risk.

9. Data Security

We implement industry‑standard measures, but no system is 100% secure. See our Privacy Policy for details.

10. Disclaimers, Outputs, and Limits

The Service and Outputs are provided “as is” and “as available.” We disclaim implied warranties to the fullest extent permitted by law.

Outputs may contain errors, third‑party material, or be unsuitable for certain uses. You are solely responsible for reliance on Outputs.

Liability Cap: To the maximum extent permitted, our total liability will not exceed the greater of (i) fees you paid in the prior 3 months, (ii) $100, or (iii) any statutory minimum where applicable.

11. Indemnification

You will indemnify Content Rabbit and its affiliates for claims arising out of Your Content/Outputs, misuse of the Service, violations of law or third‑party rights, and disputes with third parties related to your use.

12. Governing Law; Venue

These Terms are governed by California law, consistent with the Federal Arbitration Act, without regard to conflict‑of‑law principles. Where litigation is permitted, exclusive venue is in state or federal courts in San Mateo County, California.

13. Arbitration & Class Action Waiver

Informal Resolution: Before filing, both parties agree to attempt informal resolution.

Binding Arbitration: Except for small‑claims or equitable IP relief, disputes will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer or Commercial Arbitration Rules, as applicable. Federal Arbitration Act applies. Venue is the county of your residence unless otherwise agreed. You waive the right to a jury trial.

Class Waiver: Claims must be brought individually; no class, representative, or collective actions. Batch Arbitration: If 100+ similar demands are filed by the same firm within 30 days, AAA may administer in batches (up to 100 per batch) with one arbitrator per batch.

Fees and Costs: Each party bears its own attorneys’ fees and costs in arbitration, unless the arbitrator finds the claim or relief sought was frivolous or brought for an improper purpose (as measured by Federal Rule of Civil Procedure 11(b)). If either party must seek a court order to compel arbitration, the party obtaining such order may recover reasonable costs, disbursements, and attorneys’ fees from the other party. The prevailing party in any court action relating to satisfaction of a condition precedent to arbitration (including informal dispute resolution) may recover its reasonable costs, disbursements, and attorneys’ fees.

Opt‑Out: You may opt out within 30 days of first acceptance by emailing privacy@contentrabbit.ai with your name, address, account email, and a clear statement to opt out.

16. DMCA / IP Takedown

We respond to notices of alleged infringement under applicable laws. Your notice must include: (i) a physical or electronic signature of the rights owner or agent; (ii) a description of the copyrighted work or other IP right claimed infringed; (iii) the location of the material on the Service; (iv) your contact information; (v) a statement of good‑faith belief that use is not authorized; and (vi) a statement under penalty of perjury that the information is accurate and you are the owner or authorized agent. Send notices to: privacy@contentrabbit.ai.

14. Term, Termination & Survival

We may suspend or terminate at any time for violations or as required by law. Upon termination, your right to use the Service ends and we may delete content from live systems. Terms that should survive will continue to apply.

15. Miscellaneous

  • Electronic communications; notices by email or posting
  • Assignment restrictions; we may assign
  • Force majeure (e.g., outages, cyber attacks, API failures)
  • Export controls; compliance obligations
  • Severability, waiver, entire agreement
  • Language: English